Quality Matters
Rattan, Raj

Quality Matters
From Clinical Care to Customer Service

Kiadás éve: 2007
Oldalszám: 176 oldal, 71 színes kép
Nyelv: Angol
Szakterületek: praxismenedzsment tudomány és kutatás általános fogászat

Rendelési szám: 31301

Ára42 EUR
Darab:
A fenti ár nem tartalmazza az 5% Áfá-t és a postaköltséget.

This unique book considers the concept of quality as it relates to the provision of dental care. For the author's purposes, quality is defined in relation to the process of care, the service given, the people delivering the care, and the environment in which the care is provided. In each of these various facets of dental care, the author considers the process of measuring, assessing, improving, and monitoring quality and its impact on the way we work and live.

Contents

Chapter 01: Introduction
Chapter 02: The meaning of quality
Chapter 03: Quality Concepts
Chapter 04: The challenge of measurement
Chapter 05: Continuous Quality Improvement
Chapter 06: Clinical Audit
Chapter 07: Clinical Governance
Chapter 08: Evidence-based dentistry
Chapter 09: Service Quality
Chapter 10: Business Implications